TD Bank Partners w/ Cisco For #IoT Innovation Centre
Gail Chiasson, North American Editor
TD Bank and Cisco have partnered to develop tech solutions that provide better customer and employee experiences.
A dedicated TD-Cisco team will co-create at Cisco’s new Internet of Everything Innovation Centre, which opened in downtown Toronto on Jan. 12.
“TD, one of Canada’s ‘big five’ banks, is working to find how to innovate for better customer experiences online and in the mobile world,” says Paul Milkman, TD’s senior vice-president, CIO of shared technology services, business management and governance. He says that Cisco underlies the Internet in terms of its technology and has much expertise about how people collaborate and communicate.”
Initial areas of focus for the project include the Internet of Things, which could involve ways to connect differently to banking solutions, as well as employee mobility. Teams will also focus on energy conversation and contact centre operations, which will look at non-traditional ways of communicating with customers.
TD Bank has other initiatives and partnerships focused on tech and digital innovations, including its TD Lab at Communitech in Kitchener, Ont., and a partnership with mobile developer Flybits.
Milkman says that TD says that the reason TD formed the agreement with Cisco is because it’s easier to think with two minds with two different skill sets to solve some of the problems.
Other big five Canadian banks are on the same wavelengths. In the past year, CIBC partnered with Toronto’s MaRS Discovery District to develop digital innovations from mobile and digital to process improvements and future concepts, and Scotiabank announced its ‘Digital Factory’, an innovation hub in downtown Toronto.
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