inLighten Introduces Comprehensive, Web-based, Customer Check-in Solution
inLighten have announced the release of ‘here.’, described as a comprehensive system for customer check-in, visual notification, mobile alerts, service management and reporting. By adding here. to their facilities, clients can enhance the customer service experience, improve service efficiency, and capture data on customer needs and service interactions for analysis, action and modification.
In introducing the company’s newest product, inLighten CEO Dan Snyder told us “All kinds of businesses are striving to meet consumer expectations for service that’s quick, convenient, responsive and tailored to them. Online enterprises have been leaders in this area, but it remains a challenge for the physical service environment. We created here., which features web-based technology, so that a higher level of service can occur in physical service environments for more satisfying – and profitable – customer experiences.”
From any touchscreen, interactive kiosk or tablet, including inLighten iTOUCH™ interactive products, customers access the here. check-in web-page and enter their name and purpose of their visit, selecting from either a configurable pull-down menu or using an onscreen keypad to provide detailed information about their needs. Customers can select mobile notification via text or email when a member of the service staff is ready to assist them. Customers can also refer to strategically placed digital signage linked to the here. system which displays customer names in the order that they’ll be served, including visual alerts for the individual whose turn has arrived.
By logging into a service progress web-page, staff have access to an at-a-glance view of the customers awaiting service, the reasons for their visits and the duration of their waits, which can be highlighted if they exceed target lengths. Staff members can assign themselves to serve specific customers based on their area of specialization, the customer’s needs or the length of their waiting. Reporting can be generated to track the number of visitors, their reasons for visiting and wait times as well as tracking productivity by individual staff members including number of customers served, service topics, and duration of interaction.
Senior Vice President Doug Braun said “By enabling organizations to be more efficient and productive in serving their customers, we believe here. will produce more meaningful customer encounters, more sales opportunities and more loyal customer relationships.”
here. features complete training and ongoing software and technical helpdesk support as well as inLighten’s warranties and personalized client care.
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