#NRF2020 Kevin Johnson, CEO, Starbucks Main Stage Speaker

Adrian J Cotterill, Editor-in-Chief

Here’s a good way to kickstart Monday morning at #NRF2020. ‘Nurturing humanity in modern-day retail: A conversation with Starbucks president and CEO Kevin Johnson‘.

While the modernization of the retail industry hinges on tech savvy, the power of emotion and human connection is often overlooked as essential to long-term success. Kevin Johnson became president and CEO of Starbucks in 2017, and from day one has embodied Starbucks’ mission to create a customer experience grounded in our shared humanity. Opening #NRF2020‘s Monday program, He will discuss the role of shared experiences and connection in the modern-day retail environment, and the recognition that the pursuit of profit is not in conflict with the pursuit of doing good.

It takes place Monday, January 13, 2020 at 8:30am-–9:15am in the SAP QualtricsXM Theatre, Level 1.

Overflow seating available at the Medallia Stage, Hall E, Level 1.


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