Sodaclick, a leader in digital content and conversational voice #AI technology, and Pioneer Group have announced a partnership where they aim to transform drive-thru and kiosk ordering experiences by introducing advanced conversational voice AI assistants, setting a new benchmark for customer interactions across the UK market and beyond.
We are told that the collaboration will see delivery of next-generation solutions for drive-thru and kiosk environments, empowering businesses and brands to implement voice-automated order taking that enhances efficiency, accuracy, and overall customer satisfaction.
“Sodaclick is excited to partner with Pioneer Group,” said Ihsan Jan, COO of Sodaclick. “It’s a powerful synergy with a shared vision of bringing the latest technology to our clients. By combining Pioneer Group’s deep expertise in the QSR industry and Sodaclick’s advanced conversational voice AI, we can deliver a solution that is not only innovative but also scalable and accessible for businesses of all sizes. at scale, making it easier for clients to adopt a complete solution. Together, we’re not just improving interactions; we’re setting new standards for customer experience and operational excellence.”
Conversational voice AI technology allows customers to place orders using natural language, accommodating multiple languages and handling complex requests with ease. This solution addresses common industry challenges, such as long wait times and order inaccuracies,while also improving operational efficiency. Allowing staff to focus on more critical tasks empowers brands to focus on customer service and serve wider communities through its multilingual features.
Mark Childerhouse, Sales and Marketing Director of Pioneer Group, commented: “We are thrilled to partner with Sodaclick to bring even greater value to our clients. Their innovative AI-driven solutions complement our expertise in systems integration, creating a powerful synergy that will help brands transform the customer experience, boost efficiency, and future-proof their operations.”
A commercial rollout of the combined solution from this partnership is set to launch in the coming months.
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