Russ Curry, Ministry of New Media
N-Allo, an established name in Belgium’s contact centre landscape, and a subsidiary of Electrabel, expands its professional services by taking a majority stake in Digitopia.
Digitopia – the biggest player in Belgium in digital signage – will complement N-Allo’s offer in the field of new digital solutions for optimising the interaction between customer and company. This strengthens both partners’ positions in their respective markets. Martin Claes, Chief Executive Officer of N-Allo, explains: “The partnership with Digitopia is about two dynamic companies joining forces to strengthen their positions in the market. The digitalisation and rapid evolution of communication channels require the contact centre sector to continuously adapt and optimise its offer. Digitopia will play an important role in this by delivering innovative digital solutions.”
Jan Bussels, General Manager of Digitopia, says: “As a successful, fast-growing and innovative company, we are looking forward to becoming part of N-Allo, a subsidiary of the international GDF SUEZ Group. This collaboration will provide us with additional opportunities on the domestic and international markets. Our continuous growth and partner strategy will be reinforced.”
N-Allo was founded in 1999 as a subsidiary of Electrabel, GDF SUEZ Group, and has experienced steady growth ever since. With six sites and 1300 employees, the company is a leading player in the Belgian contact centre market. The contact centre, which provides professional services as well as sales, marketing and customer services, has recently started operating in the French market too. N-Allo works with various large organisations in the utilities, public, financial, media and telecoms sectors.
Digitopia was founded in October 2006 and focuses exclusively on digital signage & touch applications. The company provides a full range of digital communication services in companies and retail outlets. Digitopia currently manages around 4,000 screens in Belgium, Luxembourg, the Netherlands and France. Its customers include Belgacom, bpost, Accor Hotels, De Lindeboom, Lunch Garden, Veritas and Multipharma.
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