inLighten Introduces Comprehensive, Web-based, Customer Check-in Solution
January 22nd, 2019Adrian J Cotterill, Editor-in-Chief
inLighten have announced the release of ‘here.’, described as a comprehensive system for customer check-in, visual notification, mobile alerts, service management and reporting. By adding here. to their facilities, clients can enhance the customer service experience, improve service efficiency, and capture data on customer needs and service interactions for analysis, action and modification.
In introducing the company’s newest product, inLighten CEO Dan Snyder told us “All kinds of businesses are striving to meet consumer expectations for service that’s quick, convenient, responsive and tailored to them. Online enterprises have been leaders in this area, but it remains a challenge for the physical service environment. We created here., which features web-based technology, so that a higher level of service can occur in physical service environments for more satisfying – and profitable – customer experiences.”
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